BTS Luxury perfumes are currently available in 50 ml and 100 ml sizes. Select your preferred size directly on the fragrance product page.
Things worth
knowing.
From choosing your fragrance to managing an order, find quick answers to the questions customers ask most.
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01 / HELP CENTRE
Find your
Find your
answer.
Choose a category or browse everything. Tap a question to reveal the answer.
Explore the Fragrance Experience to discover the visual personality behind each BTS fragrance, then open the individual product page for more details.
ENTER THE FRAGRANCE EXPERIENCE →Product-specific information is shown on the individual fragrance page. Where fragrance notes are provided, they are displayed as top, heart and base notes.
Choose a fragrance, select the available size, add it to your bag and proceed through checkout. You can review your products and order total before placing the order.
If your order is associated with a BTS Luxury customer account, visit My Account and open the Orders section to view the order information available there.
OPEN MY ACCOUNT →Contact BTS Luxury support as soon as possible with your order details. Whether information can still be changed depends on the current order status.
WHATSAPP SUPPORT →Online payment options available on the BTS Luxury checkout are presented through the secure payment flow shown during checkout.
First confirm whether the amount was actually deducted and whether an order was created. If the issue remains unclear, contact BTS Luxury support with the order or payment information available to you.
Current shipping terms, applicable conditions and related information are available on the BTS Luxury Shipping Policy page.
READ SHIPPING POLICY →Contact BTS Luxury with your order number and the contact information used while placing the order so the team can review the available order details.
CONTACT SUPPORT →Return, replacement and refund eligibility depends on the terms of the current BTS Luxury Return & Refund Policy.
READ RETURN & REFUND POLICY →Contact BTS Luxury support promptly and provide your order number together with clear details of the issue. The team can then review it under the applicable policy.
The BTS Luxury My Account area provides access to available order history, addresses and account details.
You can reach BTS Luxury through the Contact page, WhatsApp, phone or the business email listed on the website.
STILL NEED HELP?
Ask us
Ask us
directly.
If your question is specific to an order, fragrance or support request, send us a message and include any relevant order details.