Cancellation Policy.
How to request cancellation of a BTS Luxury order and what happens once an order has entered the dispatch process.
LAST UPDATED / AUGUST 2026Cancelling a BTS Luxury order
BTS Luxury allows customers to request cancellation of an order before the order has been dispatched.
Because orders move through processing and fulfilment stages, customers who wish to cancel should contact BTS Luxury as soon as possible after placing the order.
Submission of a cancellation request does not by itself mean that cancellation has already been completed. BTS Luxury will first confirm the current status of the order.
Nothing in this policy is intended to limit consumer rights that cannot lawfully be excluded under applicable law.
Cancellation before dispatch
A customer may request cancellation while the order has not yet been dispatched.
If BTS Luxury confirms that fulfilment can still be stopped, the order may be cancelled and any eligible prepaid amount will be processed for refund.
Customers are encouraged to submit cancellation requests promptly because an order may move into dispatch before a request is reviewed.
How to request cancellation
Cancellation requests should be submitted through BTS Luxury support using email or WhatsApp.
When contacting BTS Luxury, provide:
- Your order number.
- The name used while placing the order.
- The phone number or email address associated with the order.
- A clear request asking for the order to be cancelled.
BTS Luxury will review the current status of the order and confirm whether cancellation can still be completed.
Once the order has been dispatched
Once an order has entered the dispatch process, BTS Luxury may no longer be able to process it as a normal pre-dispatch cancellation.
Customers should therefore contact BTS Luxury immediately if they wish to cancel an order.
If the shipment has already been dispatched, BTS Luxury support can provide guidance based on the actual status of the shipment.
A dispatched order should not automatically be assumed cancelled merely because a cancellation message has been sent.
Refund after approved cancellation
If a prepaid order is successfully cancelled before dispatch, the eligible refund will be initiated to the original payment method used for that order.
BTS Luxury generally initiates an approved cancellation refund within approximately 3–4 business days after the cancellation has been approved.
Once initiated, the amount may take additional time to appear in the customer's account depending on the bank, card issuer, payment provider or financial institution involved.
BTS Luxury does not currently apply a separate non-refundable cancellation charge to an approved cancellation refund.
If delivery cannot be completed
A shipment may be returned to BTS Luxury if delivery cannot be successfully completed.
This may occur where, for example:
- The customer is unavailable to receive the shipment.
- Delivery is refused by the customer.
- Incorrect or insufficient delivery information prevents successful delivery.
Where the parcel is returned to BTS Luxury under such circumstances, the applicable order may be cancelled after the returned shipment reaches BTS Luxury's facility.
If the customer refuses delivery
If a customer refuses to accept a dispatched order and the shipment is returned to BTS Luxury, the order may be treated as cancelled after BTS Luxury receives the returned parcel.
For an eligible prepaid order, refund processing begins after the returned shipment reaches and is processed at the BTS Luxury facility.
The applicable refund is generally initiated within approximately 3–4 business days after BTS Luxury receives and processes the returned parcel.
Incorrect delivery information
Customers are responsible for entering a complete and accurate delivery address, PIN code and contact number when placing an order.
If incorrect or incomplete information causes delivery to fail and the parcel is returned to BTS Luxury, the order may be cancelled after the returned shipment reaches BTS Luxury's facility.
For an eligible prepaid order, the refund will generally be initiated to the original payment method within approximately 3–4 business days after the returned parcel has been received and processed.
If you identify an address error before dispatch, contact BTS Luxury immediately. Whether the address can still be corrected depends on the current fulfilment status.
When BTS Luxury may cancel an order
BTS Luxury may need to cancel an order in limited circumstances where fulfilment cannot reasonably proceed.
Examples may include:
- Product unavailability.
- A material pricing or product-information error.
- Payment failure or inability to verify the payment.
- Incomplete or unusable delivery information.
- Suspected fraudulent or abusive activity.
- Unexpected operational circumstances that prevent fulfilment.
Where BTS Luxury cancels a valid prepaid order, the amount properly due back to the customer will be refunded to the original payment method in accordance with applicable refund procedures.
Need to cancel an order?
Contact BTS Luxury as soon as possible if you wish to request cancellation.
Have your order number and the contact details used while placing the order available.
Shop No. A1/A2, Jalaram Market, Opp. Marketing Yard, Dolatpara, Junagadh – 362001, Gujarat, India.
Phone / WhatsApp: +91 81559 72000
Business Hours: 10:00 AM — 7:00 PM