Shipping Policy.

Where we currently deliver

BTS Luxury currently accepts and ships orders within India only.

International shipping is not currently available through btsluxury.com.

Delivery charges

Standard shipping charges currently generally range between ₹60 and ₹80 depending on the applicable order and delivery requirements.

The applicable shipping charge, if any, will be displayed during checkout before the order is placed.

Free shipping

BTS Luxury currently provides free shipping on eligible orders with an order value above ₹999.

The free-shipping threshold may be revised in the future. Any currently applicable shipping charge or free-shipping eligibility will be reflected during checkout.

Preparing your order

Orders are generally prepared and dispatched within approximately 2–3 days after the order and payment are successfully confirmed.

Dispatch may take longer during periods of unusually high order volume, public holidays, operational disruption, address clarification, payment verification or other circumstances requiring additional processing.

BTS Luxury currently manages shipment arrangements directly rather than advertising a fixed third-party courier partner.

When to expect your order

The current estimated delivery timeline is generally around 5–8 days, depending on the destination and delivery conditions.

Delivery timelines are estimates rather than guarantees.

Actual delivery may be affected by destination, local accessibility, weather, holidays, transport disruption, operational conditions or other circumstances outside BTS Luxury's reasonable control.

Please enter the correct address

Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number when placing an order.

Please review these details carefully before submitting the order.

If you notice an error after placing an order, contact BTS Luxury as soon as possible. Whether the details can still be changed will depend on the order's current processing or dispatch status.

If delivery cannot be completed

If an order cannot be successfully delivered because the customer is unavailable, refuses delivery, or has provided incorrect or insufficient address information, the order may be returned to BTS Luxury and cancelled.

Where a prepaid order is returned to BTS Luxury under these circumstances, the applicable refund will be initiated after the returned parcel reaches BTS Luxury's facility.

The refund is generally initiated within approximately 3–4 business days after the returned shipment has been received and processed by BTS Luxury.

The refund will be initiated to the original payment method used for the order.

The time required for the credited amount to appear in the customer's account may also depend on the payment provider or financial institution.

Unexpected delays

BTS Luxury aims to fulfil orders within the estimated timelines stated above, but delays may occasionally occur.

Possible causes include:

• Weather or transport disruption.
• Public holidays or local restrictions.
• Remote or difficult-to-access delivery locations.
• Incorrect or incomplete customer information.
• Payment or order-verification issues.
• Unexpected operational circumstances.

If a material delay occurs and you need help with an existing order, contact BTS Luxury support with your order details.

Checking your order

Customers with a BTS Luxury account may view available order information through the My Account area.

If you need additional help regarding an existing shipment, contact BTS Luxury and provide your order number together with the contact details used while placing the order.

Open My Account →

Payment before dispatch

Cash on Delivery (COD) is not currently available for BTS Luxury orders.

Orders must be paid using an available online payment method presented during checkout.

Need help with delivery?

For assistance regarding dispatch, delivery, address correction or an unsuccessful delivery, contact BTS Luxury with the relevant order information.

Contact BTS Luxury →