Privacy Policy.

About this policy

This Privacy Policy explains how BTS Luxury collects, uses and handles personal information when you visit btsluxury.com, make a purchase, create an account, submit a form, or otherwise interact with us.

By using the website, you acknowledge the practices described in this policy, subject to applicable law.

Information associated with your visit

Depending on how you use the website, information collected or processed may include:

• Name, phone number and email address.
• Billing and delivery address information.
• Products ordered, selected variations, quantities and order history.
• Customer-account information where an account is created.
• Messages and information submitted through contact or support forms.
• Technical information generated through normal website use, such as browser, device, IP, session or cookie information.

Why information is processed

Personal information may be used where reasonably necessary to operate BTS Luxury and provide the services requested by customers.

This may include:

• Processing and managing orders.
• Arranging delivery and communicating about order status.
• Providing customer support.
• Managing customer accounts.
• Preventing misuse, fraud or security issues.
• Maintaining and improving website operation.
• Meeting applicable legal, accounting or regulatory obligations.

Payment information

Online payments are processed through payment service providers made available at checkout, including Razorpay where enabled.

BTS Luxury does not intentionally collect or store complete card credentials directly through its own website forms. Payment-related information may instead be processed by the relevant payment service provider according to its own terms and privacy practices.

Cookies and website technologies

The website may use cookies or similar technologies required for functions such as shopping-cart sessions, login status, checkout, security, preferences and website performance.

Additional analytics or marketing technologies may be introduced in the future. Where required, this policy and any consent mechanisms should be updated accordingly.

Service providers

Information may be shared with service providers only where reasonably necessary to operate the business or complete a customer request.

These may include payment providers, hosting providers, ecommerce technology providers, delivery or logistics providers, email services, security providers and professional advisers.

BTS Luxury does not sell customer personal information as a standalone commercial product.

How long information is kept

Information may be retained for as long as reasonably required to fulfil orders, maintain records, provide customer support, resolve disputes, prevent abuse and comply with applicable legal, tax or accounting obligations.

Retention periods may differ depending on the type of information and the purpose for which it is required.

Your information

Subject to applicable law, customers may contact BTS Luxury regarding access, correction or other requests concerning personal information handled by the business.

Account holders may also be able to update certain account or address information directly through the My Account area.

Protecting information

BTS Luxury uses reasonable technical and organisational measures intended to protect information and website operations.

No internet-based system can be guaranteed to remain completely secure, and users should also protect their passwords and account credentials.

Privacy questions

Questions or requests regarding this policy may be submitted to BTS Luxury using the contact information below.